PMS CUSTOMER SERVICE
With over 30 years of know-how and expertise, PMS is much more than a supplier for its customers, but a true partner.
We are committed to a lasting relationship, providing guidance from the draft of a project to its commissioning and supervising its operation. This is characterized by the expertise of our teams and the provision of tools for determination and simulation.
We are thus responsible for the result and for the performance of our equipment.
Our historical presence in the agri-food, cosmetic and pharmaceutical industries has obliged us to quickly integrate rigorous traceability of our equipment. This allows us to quickly identify the PMS equipment on your process and to discuss with you the best option for your maintenance and reconditioning/renovation operations. We offer the possibility of evaluation on-site. If our proposal is accepted, we guarantee a quality service by our team of technicians and/or our authorised partners, allowing you to recover a piece of equipment with its original features.
Customer satisfaction is ensured by a complete range of services including on-site assistance for determining and integrating our agitators, and also training of our customers and partners in using our range of products and services.
According to their profile and their sector of activity, our customers do not have the same expectations in terms of support and training.
We offer support in the core of your processes as well as customizable training, on site or in our workshops, to meet your expectations regarding the integration and maintenance of our equipment.
As part of our commitment to the performance of our agitation and mixing technology solutions, we propose our assistance in commissioning our equipment.
This may be limited to supervising the integration of our agitators and following up the first tests, or it may entail the provision of complete services on site by our technicians and certified partners.